Prism Pointe Technologies™ (PPT) provides several
tiers of service that our customers may choose
from to best meet the needs of their business:
- Standard: PPT provides remedial
consulting, replacement parts, and required
engineering changes to maintain your IT equipment
to ensure maximum performance.
- Next Business Day Response:
NBD Services include Customer Service Center
assistance during normal business hours and
on-site service by a certified engineer at
your location the next business day.
- Same Business Day Response:
SBD Services provide Customer Service Center
coverage during normal business hours, on-site
service the same business day on calls received
before 1:30pm, and Next Business Day on-site
for calls received after 1:30pm.
- Critical Same Business Day
Response: PPT's first level of critical response
provides Customer Service Center coverage
during normal business hours, on-site service
by a certified engineer on calls received
before 3:30pm, and NBD on-site service for
calls received after 3:30pm.
- Mission Critical Response:
When tomorrow is too late. Our most comprehensive
service mission critical provides Customer
Service Center coverage 24/7 365 days a year
with on-site response by a certified engineer
within 4 hours of receiving your call.
One of the greatest values
of trusting your systems with PPT Service is
our ability to customize our packages to meet
your specific needs.
PPT provides warranty and post-warranty services
for most types of computers, peripheral devices
and laser printers. PPT's global reach supports
these services in over 150 countries and all
fifty states.
Each solution is tailored to meet your current
and future service requirements. PPT's global
support capabilities are unparallel in the industry.
Why pay for expensive Original Equipment Manufacturer
(OEM) Warranty Service and Extended Warranty
Service Packs?
PPT can provide the same quality
at a fraction of the OEM price. Our Field Service
Technicians manufacturer's certifications consist
of all major makes of computers, servers, notebooks,
laser printers and peripherals. PPT's warranty
uplifts and extensions are in place today with
numerous Federal, State and Local Government
and Enterprise level accounts covering hundreds
of thousands of pieces of equipment.
PPT has warranty service packages
for all desktop and LAN/WAN equipment including
laptops and "All-in-One" office machines
and can be tailored to meet the demanding needs
of your critical operational environment.
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